I am professional Spa Consultant with 20 years’ experience in Spa Development and Operational industry. Providing a seamless continuity of expertise through all the critical stages of spa’s creation, from the initial research & feasibility, concept formation, space planning, spa design guidance, to pre-opening and operational assistance. Transforming existing businesses by revolutionising sales targets and mentoring industry professionals. Expert in Hotel & Spa Integration and operations systems.
I have extensive experience, co-coordinating HR, Training and Procurement systems. Experienced in conducting technical operations, sales training, and business health checks. Enabling clients to optimise supplier/operator relations. I take a flexible, energetic and professional approach to strategising and planning.
My work crosses over to Commercial Interior design for leading Luxury Hotels. Creating lasting high impact design with functionality with the customer experience at the core. Creating a unique sensory approach to design with innovative outcomes. I have a passion for education and to support my delivery and mentoring, I have acquired a post graduate in education to support the training aspect of my work . I mentor Spa and salon owners in business development and operational team training focusing on customer care and sales.